Case Study: Mitsubishi Chemical Systems achieves fast, reliable remote support within its Intranet with ISL Online

Providing remote support to over 32,000 employees across Japan and the Asia-Pacific region

Mitsubishi Chemical Systems, part of Mitsubishi Chemical Holdings Group, needed fast, reliable remote support for 32,000 employees across Japan and the Asia-Pacific region, with secure access inside its intranet/VPN environment. The company also wanted better session tracking and reporting, while keeping support easy to use for both support staff and end users. ISL Online’s remote support software was selected to meet these requirements.

ISL Online provided Mitsubishi Chemical Systems with a dedicated intranet-based Corporate Server License, enabling support sessions to run smoothly through the VPN without changing connection settings or requiring end users to install anything. The solution also delivered session history logs, automated recording, multilingual support, and multi-monitor compatibility. As a result, Mitsubishi Chemical Systems standardized remote support across MCHG, improved efficiency and usability, and achieved better price-performance by moving to an Unlimited Corporate Server License for unlimited sessions, users, and supported devices.

Mitsubishi Chemical Systems

Koji Okuda

Group Manager