Case Study: Emaar achieves better customer service with ISL Online

Optimising customer service with a flexible remote desktop solution

Emaar, one of the UAE’s largest real estate developers, needed a secure remote support solution for its customer service kiosks across the UAE. Using ISL Online Server License, Emaar wanted operators to assist clients on unattended computers without taking control of the screen or exposing sensitive systems to the internet.

ISL Online provided a self-hosted remote desktop solution that let Emaar’s support team connect to kiosk stations securely, view the screen, and guide customers using pointers and annotations while the customer retained control. With ISL Online, Emaar now resolves 25% of kiosk-related issues remotely, supports around 150 clients annually, and saves nearly 384 hours each year.

Emaar

Umair Iqbal

Emaar