Case Study: Norgas achieves faster, more efficient IT support digitization with ISL Online

Norgas digitizes IT support in less than a week with ISL Online

Norgas, a Colombian oil and gas company with 1,500 employees, faced challenges with inefficient and costly on-site IT support for its administrative staff and drivers. They needed a remote support tool to provide agile and flexible assistance from any location. After reviewing several options, they chose the remote support software from vendor ISL Online to digitize their processes and improve user satisfaction.

By implementing ISL Online, Norgas was able to quickly digitize all its IT support. The software was up and running in less than a week, providing secure and reliable remote access to all company systems and devices, including Android mobile terminals for drivers. This resulted in increased efficiency, reduced operating costs, and an excellent support experience for all users. The vendor ISL Online also provided features for monitoring team performance and audit tracking, which was essential for the company's internal processes.

Norgas