Case Study: Arsys achieves better support performance with ISL Online

More data insight and management control leads to better team performance and results for customers thanks to ISL Online

Arsys, a leading Spanish cloud service provider, needed a more efficient way to manage its growing volume of support queries and improve visibility into live chat and ticket handling. In 2010, the company chose ISL Online for live chat and remote desktop support because of its strong price-performance ratio and the need for a reliable, professional support channel.

ISL Online implemented a corporate server license with remote desktop, live chat, web conferencing, a private Conference Proxy, advanced reporting, live monitoring, and CRM integration. This gave Arsys better control and deeper data insight, helped optimize staffing and response times, and increased live chat’s share of support queries to 20%, resulting in faster problem-solving and improved support performance.

Arsys

Alvaro Rudíez

Arsys