Case Study: Teleroute cuts annual support costs by 45% with ISL Online

ISL Online helps Teleroute raise quality and cut annual costs by 45%

Teleroute, a pan-European logistics company, needed a more cost-effective and high-performing remote support solution to assist employees across Europe and deliver efficient online presentations to customers. To meet this need, they turned to ISL Online for a private cloud remote support platform.

ISL Online provided remote desktop support, unattended access, live chat, enterprise instant messaging, and online meeting/webinar capabilities, customized to match Teleroute’s corporate identity. With ISL Online, Teleroute cut annual costs by at least 45%, improved cost predictability, and handled more than 2,000 support and sales sessions per month while reducing travel and improving employee satisfaction.

Teleroute

Raimundo Diaz

Chief Executive Officer