Case Study: University of Ljubljana achieves faster remote support and student communication with ISL Online

ISL Online has been a life saver during the lockdown time

The University of Ljubljana, Slovenia’s largest educational and research institution, had to move quickly when the Coronavirus pandemic forced staff to work from home and lectures and exams online. To keep IT support running with minimal contact, the university turned to ISL Online for remote support and live chat.

ISL Online implemented an on-premise remote support solution integrated with the university’s Active Directory and customized to fit its environment. The tool became the standard support platform across faculties, enabling 60 operators to assist about 50 clients per day, while also improving trust, speeding up end-user support, and adding live chat for students; the university reports it remains their main support tool after lockdown.

University of Ljubljana

Matic Nartnik

Customer Support Manager