Case Study: G&J achieves faster remote support and higher user satisfaction with ISL Online

G&J reduces support times across 33 cities with ISL Online

G&J, a major steel company in Colombia with a presence in 33 cities, faced challenges in managing remote support for its widespread operations while strengthening its security policies. Their previous mix of software tools made it difficult for users to connect for support and created security risks, such as the need to share administrator passwords. They turned to vendor ISL Online for a solution.

By implementing ISL Online's on-premises remote support software, G&J centralized and standardized its support processes. The solution provided secure sessions, full monitoring, and the ability for different support levels to collaborate within the same session. According to ISL Online, this led to significantly reduced resolution times, decreased costs, and higher user satisfaction with the helpdesk service.

G&J