Case Study: The Salvation Army achieves secure, flexible remote support with ISL Online

Charity benefits from faster remote support with built-in security thanks to ISL Online

The Salvation Army, a UK-based charity with 5,500 employees, needed a remote desktop support solution that was secure, reliable, easy to use, and compatible with Apple devices. Before switching, its previous tool was difficult to use, prone to lockups, and sometimes caused users to lose control, creating problems for the charity’s many employees and vendors who needed daily technical support. ISL Online’s cloud-based Remote Support product was chosen to address these needs.

With ISL Online, The Salvation Army standardized remote support across the UK and Republic of Ireland, giving support teams a fast, intuitive, and secure tool for remote assistance, access, file transfer, session recording, and controlled vendor access. The switch improved vendor performance, streamlined workflows, reduced desk-side visits, and helped optimize response times and costs. ISL Online also enabled support for Apple computers and provided scalable licensing for up to 10 simultaneous sessions.

The Salvation Army

Martin Jebb

Head of Technical Services