Case Study: Raiffeisen Bank achieves 10% higher productivity with ISL Online Remote Support

Bank’s switch to ISL Online leads to 10% rise in team productivity

Raiffeisen Bank, through Raiffeisen Online in Italy, needed a remote support solution that met very strict privacy and security requirements. Their previous tool was no longer acceptable because data was not routed through their own servers, so they turned to ISL Online and its Enterprise Server Licence / ISL Light remote support product.

ISL Online implemented a secure, high-speed remote support setup that let Raiffeisen Online control all connections through its own servers and assist customers across Windows, Mac, and Linux devices. The result was a 10% boost in team productivity, around 90% of support tickets solved remotely, and an average session time of just six minutes, while also improving responsiveness and customer satisfaction.

Raiffeisen Bank

Dietmar Elsler

Raiffeisen Bank