Case Study: Konica Minolta optimises customer support with ISL Online

A single support system helps reduce costs and admin while putting management in control

Konica Minolta, a large professional printing devices company with operations across Europe, Central Asia, the Middle East and Africa, needed to replace multiple regional remote support tools with a single secure system. Working with ISL Online, the company aimed to standardise support procedures, reduce costs, and improve security and consistency across its multinational support teams.

ISL Online implemented a Private Cloud solution for Konica Minolta, self-hosted in the company’s own data centre in Germany using three Corporate Server Licences. The setup gave Konica Minolta full control over data and security, centralised user management through Microsoft Active Directory, and more stable, fault-tolerant remote support. As a result, Konica Minolta now resolves about 80% of technical issues through ISL Online, while also benefiting from faster connections, easier administration, and broader multilingual support.

Konica Minolta

Joerg Sitzlack

System Manager