Case Study: University Medical Centre Ljubljana improves technical support efficiency with ISL Online

80% of all technical issues solved through ISL Online brought immense increase in productivity

University Medical Centre Ljubljana, Slovenia’s largest healthcare provider with around 8,000 employees, needed a secure and efficient way to support a growing number of computers and high-tech software used by doctors, nurses, and administrative staff. To meet these demands, the university medical centre evaluated several remote desktop tools and looked for a solution that could help its support team resolve issues quickly while protecting sensitive patient data.

The centre chose ISL Online Remote Support, installed on its own on-premises servers for full control, privacy, and AES 256-bit encrypted sessions. With ISL Online deployed across about 2,000 computers, UMCL reports that 75% to 80% of technical issues are now solved remotely, resulting in major time savings, better productivity, and improved support efficiency.

University Medical Centre Ljubljana