Case Study: Terpel achieves 30% uplift in team performance with ISL Online

30% uplift in team performance after a switch to ISL Online leads to faster problem-solving and cost control

Terpel, a leading oil and gas distributor in Colombia with operations across Latin America, needed a fast, reliable remote desktop solution to support more than 1,500 remote sessions per day. Its previous support tool struggled during peak hours, caused connectivity issues, and slowed productivity. Terpel turned to ISL Online’s Remote Support offering to improve speed, reliability, usability, and security.

ISL Online implemented its Corporate Server License, giving Terpel unlimited users and workstations, simultaneous active connections, and an on-premise deployment for privacy and control. The solution also included advanced reporting and a branded access point to streamline support operations. As a result, Terpel standardized remote support across offices, reduced support costs, improved customer satisfaction, and achieved a 30% uplift in team performance with faster problem-solving and ticket resolution.

Terpel

Carlos Benavides

Support IT Manager