Case Study: Dutco Balfour Beatty achieves 30% team performance improvement with ISL Online remote support

30% improvement in team performance thanks to ISL Online’s efficient communication channels

Dutco Balfour Beatty, one of the UAE’s largest civil engineering, building, and marine contractors, needed a reliable, high-performance remote support solution to resolve computer issues quickly and minimize disruption to operations. The company evaluated the remote desktop software market and chose ISL Online for its strong price-performance ratio, ease of use, and the option to host sessions on its own server.

ISL Online implemented a Server License-based remote support setup that kept sessions in-house and also allowed Dutco Balfour Beatty to extend the license to another group company. The solution delivered fast remote connections, low bandwidth usage, and useful collaboration tools, resulting in a 30% improvement in operators’ performance and faster ticket resolution times, while also reducing costs compared with other providers.

Dutco Balfour Beatty

Hari K. Adithyan

IT Manager