Case Study: Wipro achieves global voice quality management with IR Prognosis

Wipro - Customer Case Study

Wipro was tasked with managing a global Cisco IP telephony system for one of its clients, which had been experiencing voice quality problems without a way to correlate the impact of network performance. To address this challenge, they partnered with IR Prognosis to implement its Prognosis for UC solution and the Prognosis Implementation Accelerator Service.

The solution from IR Prognosis provided a streamlined management hierarchy that segregated functions while enabling centralized control. This gave Wipro improved visibility and fine-grained control over the client's global telephony system. The implementation of customized thresholds and SNMP alerting enabled the team to quickly react to and even prevent problems, delivering fast time to value through immediate ecosystem visibility and helping to ensure high service levels.

Wipro