Case Study: Telindus achieves automated UC health checks and faster troubleshooting with IR Prognosis

Telindus - Customer Case Study

Telindus, a leader in converged ICT and telecom services in Luxembourg, faced challenges with limited visibility and prolonged troubleshooting for its Unified Communications services. Its team was often reactive, waiting for customers to report issues and struggling with insufficient reporting capabilities. IR Prognosis provided the solution with its Prognosis for UC platform.

IR Prognosis implemented its Prognosis for UC (Service Provider Edition) to automate monitoring and reporting for Telindus's Cisco HCS and Skype for Business environments. This delivered significant time savings, including eliminating two hours of daily manual checks and cutting troubleshooting time in half. The solution also automated customized customer reporting, saving three days per month for one major account, while increasing customer confidence through transparent dashboards and comprehensive service insights.

Telindus

Augustin Ramazani

Head of Operational Unit, Unified Collaboration Services