Case Study: Strategic Payments Services achieves higher uptime and faster issue resolution with IR Prognosis

Strategic Payments Services - Customer Case Study

Strategic Payments Services (SPS), a payments processing company handling over 650 million transactions annually, faced the critical challenge of predicting and preventing system outages to ensure high availability and avoid the loss of vast numbers of transactions. To address this, they turned to the vendor IR Prognosis for its proactive performance management solution.

IR Prognosis provided a flexible, cloud-enabled platform that delivered mobile access and end-to-end performance insights, allowing SPS to rapidly identify and remediate system issues. The solution enabled effective collaboration across global teams and gave vital visibility into problems, preventing system impacts. This ensured transactional patterns returned to normal quickly, safeguarding business continuity and allowing SPS to maintain the high availability its customers depend on.

Strategic Payments Services

Kevin Loggenburg

Manager Production Applications Support