Case Study: ROSEN improves Skype for Business user experience with IR Prognosis

ROSEN - Customer Case Study

ROSEN, a worldwide provider of technology solutions for the integrity process chain, faced significant challenges with its unified communications. The company had poor visibility across its UC environment, relying on limited internal reports and user complaints to identify issues after they had already occurred. To gain proactive monitoring and troubleshooting capabilities for its upgrade to Skype for Business, ROSEN turned to vendor IR Prognosis and implemented their Prognosis for UC solution.

By deploying IR Prognosis’s software, ROSEN’s IT team gained deep visibility into their communications systems, enabling them to proactively identify and resolve issues. The solution provided flexible dashboards and a user-friendly interface that empowered the team to improve user behavior and boost the overall experience for calls and conferences. As a result of working with IR Prognosis, the IT team transformed from being reactive to becoming a proactive unit capable of delivering helpful recommendations and best practices to users.

ROSEN

Robert Schaffrinna

IT Service & Product Manager