Case Study: NSC Global achieves better voice quality and operational savings with IR Prognosis

NSC Global - Customer Case Study

NSC Global, an agile IT out-tasking provider in telecommunications, faced poor voice quality and difficulty identifying root causes in its complex multi-vendor unified communications environment. They selected the Prognosis solution from vendor IR Prognosis to gain a holistic view and automate alerts.

IR Prognosis implemented its intelligent alerting and automation, which proactively informs IT teams of performance thresholds and takes them directly to problem dashboards. This solution improved NSC Global's root cause identification by up to 24%, reduced outages by almost 25%, and improved incident resolution time by up to 24%, leading to significant operational savings and better call quality.

NSC Global