Case Study: IP Integration Ltd. improves call quality and efficiency with IR Prognosis

IP Integration Ltd. - Customer Case Study

IP Integration Ltd., a systems integration and managed services provider, faced challenges with poor voice quality and a lack of visibility in its managed Unified Communications and Contact Center environments. This lack of oversight made managing the customer experience and meeting business demands difficult. To address these issues, they turned to IR Prognosis for its end-to-end proactive performance management solution.

IR Prognosis provided intelligent alerting and dynamic thresholds, enabling IP Integration to identify problems before customers were affected. The solution delivered significant results, including an almost 100% improvement in root cause identification, a 74% reduction in incident resolution time, and a 49% reduction in outages. Implementing Prognosis also improved multi-vendor management and delivered ROI within 3 to 6 months.

IP Integration Ltd.