Case Study: HCL achieves global visibility and faster UC management with IR Prognosis

HCL speeds multi-vendor UC visibility with IR Prognosis in 25 years of proven alerting

HCL Technologies, an IT services provider for one of the largest electric distribution systems in America, needed a global view of its client's multi-vendor unified communications environment. The challenge was to centrally manage a mix of Avaya and Cisco systems with legacy equipment to reduce management time and resources. They partnered with vendor IR Prognosis and utilized their Prognosis platform.

The solution implemented by IR Prognosis provided HCL with comprehensive visibility and automated reporting. This allowed their IT team to quickly troubleshoot problems, meet service levels, and accurately plan for capacity. The alerting system enabled rapid response to issues, and the platform's small footprint ensured a fast deployment, delivering value quickly.

HCL