Case Study: HCL achieves faster management and clearer visibility in a global multi-vendor UC environment with IR Prognosis

HCL - Customer Case Study

HCL Technologies, a global IT services provider, faced the challenge of managing a complex, multi-vendor unified communications environment for one of the largest electric distribution systems in America. Their goal was to centrally control Avaya, Cisco, and legacy systems to reduce management time and resources. To address this, they partnered with vendor IR Prognosis to implement the Prognosis for UC solution.

IR Prognosis provided the Prognosis Implementation Accelerator Service for a rapid and cost-effective deployment. This solution gave HCL a comprehensive, real-time view of the entire UC environment, enabling faster troubleshooting, automated performance reporting, and proactive capacity planning. The intelligent alerting system allowed for quick reactions to system problems, helping HCL ensure high availability and meet service level agreements for their client.

HCL