Case Study: Handicall improves voice quality and speeds issue resolution with IR Prognosis

Handicall - Customer Case Study

Handicall, a customer service provider based in France, faced challenges with voice quality issues and a lack of visibility into its communications infrastructure. To address these problems and ensure service availability, they turned to the vendor IR Prognosis and implemented its solution, Prognosis for UC, to gain real-time insight and predict issues.

The solution from IR Prognosis provided automated, real-time monitoring of all telecommunications nodes, enabling the Handicall team to quickly identify and pinpoint the source of network problems. This capability allowed them to alert their service provider with precise information, which slashed resolution times; one major outage was diagnosed and fixed within ten minutes, vastly improving their operational efficiency.

Handicall

Frank Grorud

Cheif Information Officer