Case Study: European Bank achieves proactive payment availability with IR Prognosis

European Bank - Customer Case Study

The customer, a european bank, faced challenges with reactive problem-solving after critical payment system issues, leading to customer-impacting incidents during migrations. Without adequate tools to analyze historical transaction data or monitor their wider infrastructure in real-time, the bank relied on customer complaints to identify problems. They turned to the vendor, IR Prognosis, and implemented its Prognosis for Payments solution to gain visibility and become proactive.

IR Prognosis provided the bank with historical analysis, real-time dashboards, and predictive alerts, enabling them to respond to issues before customers were affected. The measurable benefits included avoiding at least 10 major incidents, eliminating the need for manual intervention to maintain system availability for a year, and swiftly resolving specific errors like a batch upload affecting 8,000 cards. IR Prognosis empowered the bank to ensure a superior customer experience and continuously meet strict legal availability standards.

European Bank

European Bank

Banking Executive