Case Study: Corporate Information and Computing Services achieves faster voice network insight and reduced overhead with IR Prognosis

Corporate Information and Computing Services - Customer Case Study

The voice and data team at Corporate Information and Computing Services (CiCS) for the University of Sheffield faced the challenge of managing a rapidly growing VoIP estate of over 9,000 endpoints. A small team struggled with the resource-intensive task of tracking firmware compatibility and diagnosing unreported issues, which risked creating persistent problems. They turned to IR Prognosis for a solution.

IR Prognosis provided centralized automation and proactive alerting, which significantly reduced the team's overhead. The solution automated manual tasks like running handset breakdown reports, enabling the team to rapidly identify and prevent issues. This efficient insight saved a significant amount of time, sped up resolution, and aided in the university's IP migration strategy.

Corporate Information and Computing Services

Chris Daniels

Telecommunications Development Officer