Case Study: Cegedim achieves smoother, high-availability communications with IR Prognosis

Cegedim - Customer Case Study

Cegedim, a global healthcare technology company, faced significant challenges in maintaining high availability for its communications systems across 80 countries. Their existing tools lacked the deep diagnostics needed to predict and quickly resolve system outages, leading to prolonged troubleshooting and operational inefficiencies. This situation posed a business risk and increased support costs, causing teams to work "blindly." They turned to IR Prognosis for a performance management solution to gain better insight.

IR Prognosis implemented its monitoring solution to provide Cegedim with real-time and historical visibility into its unified communications and VoIP networks. This allowed them to proactively identify and resolve issues, such as network connectivity problems, often before users were affected. The solution from IR Prognosis dramatically reduced troubleshooting times, avoided expensive outages, and lowered operating costs, enabling IT staff to focus on strategic projects instead of daily firefighting.

Cegedim

Dan Maniu

Telecom Manager IT Architecture