Case Study: CDW improves real-time voice user experience visibility with IR Prognosis

CDW - Customer Case Study

CDW, a Fortune 500 technology solutions provider, required a way to gain real-time, in-depth insight into their customers' unified communications user experience. Their existing network monitoring tools were insufficient for proactively solving problems related to the critical and sensitive nature of voice operations. To address this challenge, they partnered with vendor IR Prognosis and implemented their Prognosis for UC and Prognosis for Contact Center solutions.

The IR Prognosis solution provided CDW with the flexibility to build creative, ad-hoc monitoring tools in minutes, such as custom dashboards and threshold alerts. This capability saved the team an estimated 1-1.5 hours per incident, translating to over 140 hours per month. IR Prognosis also enabled proactive outage prevention, helped customers reduce license fees, and cut the time for quarterly report preparation from 24 hours to just 5, delivering significant time and cost savings.

CDW