Case Study: BT achieves cloud UC visibility and aligned dashboards with IR Prognosis

BT - Customer Case Study

BT, a leading global communications service provider, faced the challenge of providing high-level visibility to its customers migrating from an on-premises unified communications solution to its managed cloud service. This was critical for assuring clients and effectively managing performance against SLAs. The vendor, IR Prognosis, provided its solution, Prognosis for Unified Communications, to meet this need.

The solution involved implementing tailored dashboards that gave BT's end customers a simplified view into key health indicators like voice quality, service availability, and device status. IR Prognosis enabled a single, aligned view of the same data for both the customers and BT's internal operational teams, fostering end-to-end cohesiveness and trust. This visibility eased customer concerns about migrating to the cloud and became a key factor in their decision to outsource to BT as a managed service provider.

BT

Tim Kelly

Product Marketing