Case Study: Large Pharmaceutical Company achieves 6x faster data change requests with IQVIA Data Governance & Stewardship

IQVIA’s Data Governance & Stewardship solutions helped one pharma company speed up data change requests by more than 6x

Large Pharmaceutical Company faced slow, inconsistent data stewardship under a mixed vendor and staff-augmentation model that met its three-day SLA only half the time. IQVIA’s Data Governance & Stewardship solutions were engaged after an analysis showed end-to-end specialty change requests took on average 44 days to appear in the master system, blocking reps from making timely sales calls and exposing gaps in pharma-specific stewardship experience and process centralization.

IQVIA performed root-cause and process analyses, increased data delivery frequency, implemented a centralized managed-services DG&S model (engagement manager, lead data steward, onshore/offshore stewards), optimized SOPs, and deployed automated dashboards for real-time reporting. The result: average turnaround dropped from 44 to 7 days (more than 6x faster), daily steward throughput rose by over 40%, the three-day SLA was achieved 100% of the time, change requests fell 33%, and freed capacity enabled proactive data-quality remediation.