Case Study: Bayer HealthCare achieves 2–3x faster site payments and up to 90% reduced administrative burden with IQVIA Clinical Trial Payments

How automating site payments and invoice resolution can enable sponsors to pay sites two to three times faster, eliminate end-of-study reconciliation, and reduce time spent supporting payment processes by up to 90%

Bayer HealthCare faced slow, error-prone investigator payments and a fragmented, manual invoicing process that created site dissatisfaction and heavy administrative burden. To address this, Bayer HealthCare launched the ASPIREs program and partnered with IQVIA, deploying the IQVIA Clinical Trial Payments solution to automate site payments and invoice resolution across multiple countries.

IQVIA implemented an automated payments portal and rolling reconciliation that streamlined invoicing, increased transparency, and cut manual work. The IQVIA solution reduced payment cycle time from 75 to 33.5 days (≈55% faster), lowered payment-related disputes from 43 to 10 (≈77% reduction), cut required templates from five to one (≈80% reduction), and reduced staff time on payment tasks by up to ~90%, helping Bayer HealthCare pay sites two to three times faster and eliminate end-of-study reconciliation.

Bayer HealthCare

Mark Ryan

Vice President, Head of Site Management Americas