Case Study: Town of Simsbury improves payment efficiency with InvoiceCloud

Town of Simsbury boosts e-adoption 656% with InvoiceCloud

The Town of Simsbury was facing challenges due to a limited online payment system that resulted in low e-adoption rates, increased staff workload from payment inquiries, and high volumes of in-person traffic. To address this, they sought a comprehensive Electronic Bill Presentment and Payment (EBPP) solution from vendor Invoice Cloud to simplify payments and increase operational efficiency.

By implementing Invoice Cloud's solution, which integrated seamlessly with their existing systems, the town enabled a superior user experience with omni-channel payment options. The results were significant, including a 656% overall increase in electronic payment adoption, a dramatic decrease in office traffic and phone calls, and improved staff efficiency. Invoice Cloud provided the Town of Simsbury with automatic technology updates and a platform that substantially increased customer satisfaction and self-service.

Town of Simsbury