Case Study: San Jose Water achieves 70% electronic payment adoption with InvoiceCloud

San Jose Water reaches 70% electronic payment adoption with InvoiceCloud

San Jose Water, an investor-owned utility serving over one million residents, faced challenges with its legacy payment system. The outdated platform created a disjointed payment experience for customers, drained staff resources with labor-intensive collections, and was hindered by siloed channels and difficult reconciliations. Seeking to modernize, they turned to vendor InvoiceCloud for its digital engagement and payment solution.

InvoiceCloud implemented a seamless, fully-supported solution that integrated with San Jose Water's CIS, streamlining the entire payment process. The vendor provided a dedicated project manager, hands-on training, and handled the bulk of the implementation workload. The results were highly successful, including an on-time launch and a 70% electronic payment adoption rate within the first three months. This created immediate efficiencies for staff and provided a much better user experience for customers, all supported by InvoiceCloud's ongoing customer success team.

San Jose Water