Case Study: San Jose Water streamlines customer payments with InvoiceCloud

San Jose Water boosts digital payment adoption to 76% with InvoiceCloud

San Jose Water, a major urban water utility, faced a challenge with its outdated billing system, which involved too many manual steps and failed to meet customer expectations for user-friendly payment options. They sought to upgrade to a modern digital solution from vendor InvoiceCloud that would integrate with their core CIS and improve the experience for both customers and staff.

By implementing InvoiceCloud's solution, San Jose Water gained a seamless integration and a platform offering a personalized, multi-device experience with flexible payment options like digital wallets and IVR. The results were significant, including a 76% digital payment adoption rate, a 35% reduction in late payments, a 56% paperless adoption rate, and a 44% increase in autopay enrollments, which improved revenue flows and customer satisfaction.

San Jose Water