Case Study: Rowland Water District achieves higher digital payment adoption with InvoiceCloud

Rowland Water District boosts self-service payments 72% with InvoiceCloud

Rowland Water District needed to modernize its billing and payment system to improve the customer experience and streamline inefficient manual processes. Their existing platform lacked real-time integration, causing payment delays and a high volume of support calls. The district selected InvoiceCloud's online payment platform to address these challenges.

By implementing InvoiceCloud's solution, which included self-service tools and real-time integration, the district enabled digital adoption. The results included a 72% increase in self-service payments, a 256% growth in paperless enrollment, and $39,000 in annual savings. InvoiceCloud also helped reduce payment-related support calls by 13%.

Rowland Water District