Case Study: Hawaiʻi Gas achieves faster, digital-first payment processing with InvoiceCloud

Hawaiʻi Gas boosts paperless enrollment 3,850% with InvoiceCloud

Hawaiʻi Gas, a utility serving over 70,000 customers, faced significant challenges with its outdated, lockbox-driven payment infrastructure. This manual process created a bottleneck that delayed payment posting by up to a week, fueled late-fee disputes, and blocked digital outreach. The vendor, InvoiceCloud, was implemented to replace this legacy system and make digital payments the default.

InvoiceCloud's solution involved a comprehensive digital adoption strategy, including paperless enrollment campaigns and targeted customer outreach. This approach resulted in a dramatic 3,850% increase in paperless enrollment and sped up payment processing from seven days to a much faster timeframe. The partnership with InvoiceCloud automated manual tasks, reduced call volume, and allowed staff to focus on higher-value work.

Hawaiʻi Gas