Case Study: Douglasville-Douglas County Water and Sewer Authority achieves 95% paperless campaign enrollment with InvoiceCloud

Douglasville-Douglas County Water and Sewer Authority achieves 95% paperless campaign enrollment with InvoiceCloud

The Douglasville-Douglas County Water and Sewer Authority faced a challenge where their existing digital payment options were not growing quickly enough. Without a structured program to drive self-service adoption, their staff was spending excessive time on manual payment processes. They partnered with InvoiceCloud's Adoption Services team to address this.

InvoiceCloud implemented a structured, program-driven enrollment strategy using multi-channel outreach and default digital enrollment for new customers. This solution achieved a 95% paperless campaign enrollment rate among targeted customers. The results included significantly increased digital payments, lower call volumes, fewer manual walk-in payments, and staff time savings, leading to greater operational efficiency.

Douglasville-Douglas County Water and Sewer Authority