Case Study: City of Peoria shifts $1M in card fees off its enterprise fund with InvoiceCloud

City of Peoria shifts nearly $1M in card fees with InvoiceCloud

The City of Peoria was facing an annual cost of nearly $1M from absorbing credit card processing fees for all resident payments, which had become an equity issue. After years of stalled internal discussions due to fears of resident backlash and complex city code, the city partnered with InvoiceCloud to find a strategic solution for its digital payments.

InvoiceCloud helped Peoria implement a percentage-based service fee for credit card transactions while preserving a no-fee ACH option. This solution, supported by a proactive communication campaign from InvoiceCloud, shifted nearly $1M in annual fees off the city's enterprise fund. The result was unanimous council approval, no drop in digital adoption, and a standardized payment structure across all city departments.

City of Peoria