Case Study: City of Hamilton, Ohio boosts electronic adoption and collections efficiency with InvoiceCloud

City of Hamilton boosts online payments 31% with InvoiceCloud

The City of Hamilton, Ohio was facing collections obstacles due to the high costs of printing and mailing paper utility bills, excessive staff time spent on processing payments, and lower-than-expected adoption rates for their existing electronic payment system. To address these challenges, they sought a new Electronic Bill Presentment and Payment (EBPP) solution and partnered with the vendor InvoiceCloud.

By implementing InvoiceCloud's SaaS platform, the city significantly increased electronic adoption and automated payments. The results included a 31% increase in online payments and a 39% increase in Auto Pay registrations after one year, leading to a 21% decrease in lobby traffic. This higher e-adoption also generated over $5,400 in monthly print savings for the City of Hamilton.

City of Hamilton, Ohio