Case Study: City of Clearwater saves 43 hours a week with InvoiceCloud

City of Clearwater saves 43 hours a week with InvoiceCloud

The City of Clearwater's Utility Customer Service Division faced significant challenges with its previous digital payment system, which led to a high volume of customer service calls and manual, labor-intensive processes for its staff. To resolve these issues, the city sought a new solution and partnered with the vendor InvoiceCloud for its digital engagement and payment platform.

By implementing InvoiceCloud's frictionless and user-friendly payment solution, the City of Clearwater achieved remarkable results. These included an 82% increase in electronic payment adoption and 43 hours saved per week in staff workload. The solution also led to $42,000 in savings on print and mail costs due to a 31% increase in paperless enrollment.

City of Clearwater