Case Study: California Mutual Insurance Company modernizes payments and eliminates check fraud with InvoiceCloud

California Mutual Insurance Company eliminates 100% of manual check runs with InvoiceCloud

California Mutual Insurance Company faced significant challenges with its manual, paper-based system for sending agent commissions and policyholder refunds. The process of mailing checks was time-consuming, prone to fraud, and resulted in undeliverable refunds that required additional follow-up work. To modernize this system, the company partnered with InvoiceCloud to extend its use of the vendor's digital payments platform.

InvoiceCloud implemented its digital disbursements solution, building upon an existing integration the customer already used for inbound payments. This approach eliminated the need for new vendors and minimized the learning curve. The solution completely automated outbound payments, which eliminated manual check runs and the associated risk of fraud. As a result, California Mutual's finance team gained efficiency with faster payment processing, achieved lower costs from reduced printing and mailing, and provided a better experience for its policyholders.

California Mutual Insurance Company