Case Study: a large southwest medical liability insurance carrier improves payment efficiency and policyholder experience with InvoiceCloud

a large southwest medical liability insurance carrier saves 27 hours a month with InvoiceCloud

A large southwest medical liability insurance carrier was struggling with an outdated payment system that diminished the policyholder experience and did not integrate with its core billing software. This resulted in frustrating manual processes, rising print and mail costs, and an inferior payment experience that failed to meet customer expectations. To accelerate its digital transformation, the carrier selected InvoiceCloud.

By implementing InvoiceCloud's electronic bill presentment and payment solution, the carrier modernized its payment experience. The results included an 82% increase in electronic payment adoption, a 154% increase in paperless enrollment, and savings of 27 hours a month in payment processing. InvoiceCloud also helped the carrier save $20,000 on print and mail expenses and achieve an 18% decrease in payment-related calls.