Case Study: SERVPRO improves customer call routing and experience with Invoca

SERVPRO uses Invoca to efficiently route calls and provide a seamless experience for customers

SERVPRO, a home services leader with more than 2,200 franchises across the U.S. and Canada, needed a better way to handle customer calls during stressful property damage emergencies. To improve the experience and reduce frustrating transfers, SERVPRO turned to Invoca to route callers to the right local franchise.

Invoca automatically detects each online visitor’s location and displays the phone number for the nearest SERVPRO franchise. As a result, customers get connected faster, avoid unnecessary transfers, and don’t have to repeat themselves, creating a smoother and more seamless experience.

Servpro

Jay Hinton

Director of Digital Marketing