Case Study: Robert Half improves inbound call routing and captures conversation insights with Invoca

Robert Half uses Invoca to improve phone call experiences

Robert Half, the global leader in specialized staffing, needed a better way to manage inbound calls across its 250+ U.S. offices and improve the caller experience. The company used Invoca to automatically route callers to the right office while capturing conversation insights for its inbound call program.

Invoca became the backbone of Robert Half’s inbound call operations, helping streamline call routing and provide deep analytics on customer conversations. As a result, Robert Half improved the brand experience and gained data it could use to drive new operational efficiencies across the organization.

Robert Half

Regan Sweeney

Sr. Director of Global MarComm Analytics