Case Study: Bay Alarm Medical achieves a 14% increase in warranty sales with Invoca

Invoca Helps Bay Alarm Medical Optimze Its Sales Strategy

Bay Alarm Medical, a medical alert provider, wanted better visibility into how its in-office and remote sales agents were performing and how to improve warranty sales. Using Invoca, the team analyzed phone conversations to identify coaching opportunities and adapt to a hybrid work environment.

Invoca helped Bay Alarm Medical drill into call data, learn which tactics top performers used, and share those insights with lower-performing agents. As a result, the company improved warranty sales by 14%, while gaining a clearer snapshot of agent performance across locations.

Bay Alarm Medical

Alyssa Hermosillo

Inside Sales Supervisor