Case Study: Universidad Católica Argentina improves first call resolution with InvGate

Universidad Católica Argentina boosts first call resolution by 62% with InvGate

Universidad Católica Argentina faced fragmented and inefficient IT support processes across its multiple campuses. Its User Support Center relied on manual logging across multiple channels, which slowed response times, hindered tracking, and limited visibility into performance and recurring issues. To modernize, they partnered with vendor InvGate to implement InvGate Service Management and InvGate Asset Management.

With InvGate, the university centralized its support into a self-service portal and integrated its IT asset inventory. This solution automated workflows and improved diagnostics. As a result, Universidad Católica Argentina achieved a 62% increase in first call resolution, a 28% improvement in SLA compliance, and a 20% reduction in inquiries through the portal, allowing the team to focus more on solving incidents rather than administrative tasks.

Universidad Católica Argentina