Case Study: Universidad Austral achieves digital-first ITSM with InvGate Service Management

Universidad Austral moves to 100% portal-based ITSM with InvGate

Universidad Austral, a prestigious private university in Argentina, faced significant challenges with its outdated IT Service Management system. The institution relied on inefficient email and phone requests, lacked a formal service portal, and its previous tool failed to meet ITIL standards. To modernize its operations, the university selected InvGate Service Management as its solution.

By implementing InvGate Service Management, Universidad Austral fully transitioned to a digital-first, ITIL-aligned service model. The solution eliminated all email and phone-based requests, moving to a 100% portal-based system. This shift resulted in faster request resolution, significant operational savings, and improved resource allocation for the IT team. The InvGate implementation was noted for being intuitive and agile, enabling the university to manage requests within hours of going live.

Universidad Austral