Case Study: TroGroup cuts critical incidents backlog by 90% with InvGate Service Management

TroGroup cuts critical incidents backlog by 90% with InvGate

TroGroup, a global manufacturing company based in Austria, faced significant challenges using ServiceNow for its IT operations. The platform's complexity made it difficult to adapt workflows, discouraged user adoption, and led to a growing backlog of critical incidents. This prompted the company to seek a new solution from vendor InvGate and its InvGate Service Management product.

By implementing InvGate Service Management, TroGroup built a user-friendly self-service portal and utilized no-code workflows. This solution led to a 100% adoption rate of the portal and a 90% reduction in the critical incident backlog. The vendor, InvGate, provided greater operational control and visibility, enabling streamlined support and setting the stage for future expansion into asset management and AI-powered features.

TroGroup