Case Study: Smartmatic centralizes IT operations and improves asset management with InvGate

Smartmatic centralizes IT operations with InvGate and builds 200+ knowledge base articles

Smartmatic, a global leader in electoral process modernization, faced challenges with high operational costs and inefficient workflows due to its reliance on multiple, non-integrated IT Service Management (ITSM) tools. Seeking a solution aligned with ITIL best practices to improve transparency and efficiency, the company selected InvGate's integrated solutions for Service Management and IT Asset Management (ITAM).

By implementing InvGate, Smartmatic centralized its operations, designing 14 CMDB diagrams to unify asset data and creating a knowledge base with over 200 articles. This resulted in automated workflows, reduced ticket resolution times, and lower ticket volumes. The implementation provided improved visibility for better decision-making and enhanced SLA compliance, transforming the organization's IT operations.

Smartmatic