Case Study: SEiT achieves better SLA compliance and team engagement with InvGate Service Management

SEiT improves SLA compliance and team engagement with InvGate

SEiT, a Chilean IT services company, struggled with internal inefficiencies due to a free ITSM tool that offered limited functionality, minimal reporting, poor asset visibility, and low team engagement. To overcome these challenges, they turned to vendor InvGate and implemented its Service Management and Assets solutions.

By adopting InvGate Service Management and InvGate Assets, SEiT gained full control over its processes. The implementation resulted in greater SLA compliance, significantly better team engagement, improved request allocation, and enhanced reporting capabilities through customizable dashboards, transforming their IT service delivery.

SEiT