Case Study: Mastellone saves 500 work hours per year with InvGate

Mastellone saves 500 work hours a year with InvGate

Mastellone, a major player in the Latin American dairy industry, faced significant IT support challenges. Their internally developed tool required users to contact IT via email or phone to manually create tickets, creating a bottleneck for both the team and its users. To address this, Mastellone partnered with vendor InvGate to implement its Service Management and Asset Management solutions.

By deploying InvGate's tools, Mastellone established a new self-service portal and automated workflows for ticket routing and prioritization. This implementation saved the company 500 work hours per year and allowed the IT team to manage 500-600 tickets per month more efficiently. A key success metric was that 70% of users adopted the new self-service portal for ticket creation. InvGate provided the visibility and data-driven insights needed for Mastellone to make a significant leap in its IT operations.

Mastellone