Case Study: Marval O’Farrell Mairal expands service management by 200% with InvGate Service Management

Marval O’Farrell Mairal expands service management 200% with InvGate

Marval O’Farrell Mairal, a renowned Latin American law firm, faced significant operational challenges after a new service management platform failed to meet contractual terms and created technical difficulties. Seeking to regain stability and efficiency, the firm decided to return to its previous vendor, InvGate, and implement InvGate Service Management.

By deploying InvGate Service Management, Marval quickly improved operations. The implementation led to a 200% growth in managed service areas, a 68% reduction in first response time, and provided full visibility into departmental metrics. The automation also strengthened traceability and compliance. InvGate provided the robust and reliable solution the firm needed to centralize and optimize its service management.

Marval O’Farrell Mairal